FAQ
Once you place your order, we need 0-1 business days to process it. After your order is processed, it will be shipped and usually takes 3-5 business days to arrive.
What is your return policy?
We have a hassle-free return policy. If you're unsatisfied with your purchase, you may return it within 14 days of receipt. For more details, please refer to our return policy.
How do I start a return or request a refund?
To begin a return or request a refund, please contact our customer support.
When will I receive my refund after initiating a return?
Refunds are typically processed within 5 days of receiving the returned item. The timeframe for the refund to reflect in your account may vary based on your chosen payment method.
How can I contact you?
You can contact via email sales@grassmatsco.co.uk or you can call us at +44 1282 270214.